Last updated: October 2, 2026
This Shipping Policy explains how Vyda processes, packages, and ships orders. It is part of, and incorporated into, our Terms of Service.
1. Where we ship
Vyda ships to physical addresses within the United States: all 50 states.
We do not ship to:
- Restricted U.S. jurisdictions: any U.S. state or territory restricted by applicable law or by our payment processor; the current restricted list is maintained by Vyda and enforced automatically at checkout
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands) and APO/FPO/DPO military addresses
- P.O. boxes (our carrier does not deliver to P.O. boxes)
- Freight forwarders, parcel-rerouting services, or third-party logistics addresses unless verified in advance
- Any international address
If you place an order shipping to a restricted address, we will cancel the order and refund the payment in full. We reserve the right to refuse, cancel, or hold any order at our discretion, including for address verification failure, denied-party screening hit, or fraud flag.
2. Order processing time
- Processing time: Orders are released to our third-party fulfillment partner in the United States on business days, Monday–Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday are released the next business day. During peak-volume periods, processing may take up to one additional business day. We do not publish a same-day cutoff time.
- Order acknowledgment: you receive an automated order confirmation email immediately on checkout. This is not a shipping notification. Your order is shipped when you receive a separate shipping confirmation email with tracking.
- Order changes: once an order is in processing, we cannot guarantee changes. Email support@vyda.io as soon as possible if you need to correct an address; if the order has already shipped, see Section 6.
3. Shipping methods and transit times
Orders ship by one standard service, which is the service level requested from the fulfillment carrier.
| Option at checkout | Service requested | Notes |
|---|---|---|
| Standard | The fulfillment carrier's standard service | Tracking included |
Transit time is in addition to order processing (see Section 2).
We do not publish a guaranteed delivery date. The carrier and the transit estimate for your package are shown in the tracking link in your shipping confirmation email. Transit estimates are provided by the carrier and are not guaranteed by Vyda. Carrier delays caused by weather, force majeure, customs holds, security inspections, or carrier capacity constraints are outside our control.
4. Shipping costs
Shipping is a flat charge, shown in your order summary before you pay. It is not calculated from package weight, dimensions, or destination ZIP code, and there is no separate handling fee.
Shipping is free once your order reaches the threshold shown in your cart and at checkout, measured on your order total after any discount.
5. Tracking and proof of delivery
Every order ships with carrier tracking. You will receive a shipping confirmation email with a tracking link when the carrier scans the package. Tracking events update through carrier delivery scan.
Shipments do not require a signature. Our fulfillment carrier delivers to the address you provide without requiring a recipient signature. If a delivery cannot be completed, the carrier may leave the package at the address, hold it at the local facility for pickup, or return it to sender under its standard procedures. Returned-to-sender packages caused by an incorrect or undeliverable address are not refundable; a re-ship is available at the customer's expense.
6. Lost, stolen, or damaged shipments
Risk of loss transfers to you upon hand-off to the carrier (F.O.B. origin). Once the package is in carrier possession, Vyda is not responsible for loss, theft, or carrier damage. You are responsible for filing any claim with the carrier directly. We will assist by providing the shipping documentation needed to file a claim.
That said, we want every customer to receive their order. Contact support@vyda.io within seven (7) days of the delivery scan if:
- The carrier shows "Delivered" but the package is missing. We will help you file a carrier claim and may, at our discretion, re-ship after the claim is filed.
- The package arrives visibly damaged: keep all packaging, photograph the damage, and email support@vyda.io with photos within seven (7) days. We will work with the carrier to resolve the claim and, where damage clearly occurred in transit, may re-ship the affected items at our discretion.
- The wrong item or quantity was shipped (our error), email support@vyda.io within seven (7) days with order number and photos. We will correct the order at no cost to you.
Reports made after seven (7) days from the delivery scan are evaluated at our sole discretion and may not be eligible for re-ship or replacement.
7. Address changes after shipment
We cannot reroute a package once it is in transit. If you need to change the delivery address after shipping confirmation:
- Contact the carrier directly using the tracking number to request a hold-for-pickup or address correction.
- Some carrier address-change requests incur a fee, which you are responsible for.
If the package is returned to us as undeliverable due to an incorrect address you provided, we will refund the order minus original shipping cost and a re-stocking/re-shipping handling fee, or re-ship to a corrected address at your expense.
8. Holiday and weather delays
Carriers post seasonal cutoff dates each November and December for guaranteed pre-holiday delivery. We post the cutoff dates on the site banner during the holiday window. Orders placed after the cutoff may arrive after the holiday; we cannot waive carrier delays caused by holiday volume, severe weather, or force majeure events.
9. Customs, duties, and taxes
Because we ship only within the United States, no international customs duties apply. Sales tax is collected where required by state law and is itemized at checkout.
10. Packaging
Orders ship in unbranded outer packaging to protect customer privacy. The outer label uses the Vyda return name but does not include product descriptions. Internal packaging uses opaque containers and RUO labeling as required.
11. Returned shipments
Packages returned to us as undeliverable, refused, or rejected by the recipient are treated under the Returns Policy. Repeated refused or returned shipments may result in account termination per the Terms of Service §11.
12. Questions
Email support@vyda.io with your order number for any shipping question.